Shipping Policy

Effective Date: 11/06/2024

1. Shipping Destinations

Vanilla Hopefulmarket ships worldwide, with a primary focus on the USA, Canada, the UK, and European countries. We strive to deliver your orders promptly and ensure that every product is handled with care.

2. Shipping Times

• USA and Canada: Orders are processed within 24 hours, and delivery typically takes 5 to 7 business days.
• UK and European Countries: Orders are processed within 48 hours, with an expected delivery time of 5 to 7 business days.

Note: Shipping times are estimates and may vary due to factors such as customs clearance, local postal services, and unforeseen delays.

3. Processing Times

• USA and Canada: Orders placed within the USA and Canada will be processed within 24 hours of order confirmation.
• UK and European Countries: For orders placed in the UK and European countries, please allow up to 48 hours for processing.

Processing time refers to the time it takes for us to prepare your order for shipping after it has been placed. This includes order verification, quality check, and packaging.

4. Shipping Costs

Shipping costs are calculated based on the destination, weight, and size of the package. You will see the exact shipping costs during checkout before finalizing your purchase.

5. Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number via email so that you can monitor the delivery progress. Please allow 24-48 hours for the tracking information to be updated.

6. Customs, Duties, and Taxes

For international orders, customs fees, duties, and taxes may apply based on the destination country’s regulations. These fees are the responsibility of the customer. Prime Vanilla Madagascar, LLC is not liable for any additional charges incurred during the customs process.

7. Shipping Delays

While we aim to deliver your order within the estimated time frame, there may be occasional delays due to factors beyond our control, such as carrier issues or customs clearance delays. We will do our best to keep you informed of any significant delays.

8. Lost or Damaged Items

If your package is lost or damaged during shipping, please contact us immediately at info@hopefulmarket.com. We will work with the carrier to resolve the issue and, where applicable, offer a replacement or refund.

9. Contact Information

For any questions or concerns about your order, please contact us at:

Vanilla Hopefulmarket,

Email: info@hopefulmarket.com